Cancellation & Refund Policy

At Scanly, we strive to deliver a reliable document scanning and AI-powered document analysis experience. This Cancellation & Refund Policy outlines how cancellations and refund requests are handled for our paid digital services, including recurring Scanly Pro subscriptions and one-time access passes.

You can cancel your Scanly Pro subscription (Monthly or Yearly) at any time. When you cancel:

• Your subscription will remain active until the end of your current paid billing period.
• You will continue to have full access to Scanly Pro features (including unlimited AI chats and document retention) until that period expires.
• No further recurring charges will be made to your payment method after cancellation.

One-time purchases, such as the ₹50 6-day pass, are non-recurring and grant immediate, on-demand access to Scanly Pro features and server resources for the duration specified. Because access and AI computing credits are delivered immediately upon payment, one-time passes are generally non-refundable once activated.

As digital services and computing resources (OCR, embeddings, and LLM processing) are incurred immediately upon usage, payments are generally non-refundable. However, we consider refund requests on a case-by-case basis under the following circumstances:

• Duplicate charges: If a technical issue or payment network glitch causes you to be charged more than once for the same transaction, we will issue a full refund for the duplicate transaction(s).
• Service outage or major failure: If a severe technical failure on our end prevents you from using the paid service for an extended period, and our team cannot resolve it.
• Accidental renewal: If you intended to cancel a recurring subscription and contact us within 48 hours of the renewal charge without having used the service during the renewed period.

Approved refunds will be processed back to the original payment method used during checkout (via Razorpay or Google Play). Depending on your bank or payment provider, refunds typically reflect in your account within 5 to 7 business days.

To cancel a subscription, request a refund, or ask any billing-related questions, please reach out to us with your registered email address and Razorpay Payment ID or Google Play order number at:

rohannth94@gmail.com

We aim to review and respond to all billing inquiries within 24 to 48 hours.